Terms and Conditions

These Terms and Conditions ("Terms") govern the use of the online casino offered under the brand mycasino on g366.slonik.store. By opening an account you accept these Terms, the Privacy Policy and the game rules shown in each game.

We may amend these Terms. Changes are announced in your account or by email before they take effect; if you continue to play after that date, the new version applies.

• Operator: Grand Casino Luzern AG, the holder of the casino concession.
• Player: a natural person with an account.
• Account: the personal player account, including balance, limits and history.
• Temporary account: an account whose holder has not yet completed identity verification.
• Game: any casino game offered on the platform, including live casino.

The online casino is operated by Grand Casino Luzern AG, Haldenstrasse 6, 6006 Luzern, Switzerland, UID CHE-108.361.212, holder of the casino concession 326-12 with the online concession extension 2023-A-12-E, supervised by the Swiss Federal Gaming Board (ESBK). Contact: support@mycasinos.ch.

Only natural persons who are at least 18 years old, have legal capacity and are resident in Switzerland may open an account and play. You must play from Switzerland.

Excluded are in particular: persons registered in the Swiss register of excluded players, persons subject to a gaming ban, members of the ESBK and employees of the operator involved in gaming operations, as well as persons acting on behalf of third parties.

You must provide complete and truthful information and keep it up to date. Each person may hold only one account; duplicate accounts are closed.

You are responsible for keeping your password confidential. Inform us immediately if you suspect misuse of your account.

After registration your account is a temporary account. To use it without restrictions, you must complete identity verification within 30 days by providing a valid identity document and, if requested, proof of address.

Until verification is complete, deposits are limited to CHF 1’000 in total and withdrawals are not possible. If verification is not completed within 30 days, the account is blocked; your balance is paid out after successful verification.

The account is kept in Swiss francs (CHF). It is personal and not transferable. Balances do not bear interest.

You may close your account at any time. An account without activity for 12 months may be closed after prior notice; any balance remains available for payout.

Deposits are made in CHF using the payment methods offered on the platform. Only payment methods in your own name may be used.

Before the first deposit you must set a deposit limit. Deposits that exceed your limit or the cap for temporary accounts are rejected. We do not charge deposit fees; fees of your payment provider may apply.

Withdrawals are only possible from a verified account and are paid exclusively to an account in your own name. We may request additional documents where required by anti-money-laundering rules.

Processing times depend on the security checks and on the payment method. We do not promise instant payouts.

Each game has its own rules, payout table and return to player, accessible in the game. All games are approved for the Swiss market and use certified random number generators or, for live casino, real tables.

In case of a malfunction, all affected rounds and payouts are void. Bets are accepted only within the limits shown in the game.

Any promotion is subject to its own published terms. A promotion is only valid if it is announced on the platform or in your account with its conditions. No promotions are offered to excluded players or players on a gaming break.

We provide deposit, loss and time limits, gaming breaks and self-exclusion. Lowering a limit takes effect immediately; raising it takes effect after 7 days. See Responsible Gambling.

We are legally obliged to exclude players under the conditions of the Federal Act on Gambling (involuntary exclusion) and may contact you if your gaming behaviour indicates a risk.

We may restrict, suspend or close an account if these Terms are breached, if information is false, if there are indications of fraud, money laundering or manipulation, if the player is excluded, or if required by the authorities. In such cases we inform you unless the law prohibits it.

As a casino we are subject to the Anti-Money Laundering Act (AMLA). We identify players, monitor transactions, may request information on the origin of funds and report suspicious cases to the Money Laundering Reporting Office Switzerland (MROS). Transfers between players are not possible.

The use of software, bots, collusion, multiple accounts or any other means to gain an unfair advantage is prohibited. Winnings obtained in this way are void, and the account may be closed and the case reported.

We process personal data as described in the Privacy Policy, in accordance with the Swiss Federal Act on Data Protection and, where applicable, the GDPR.

We are liable for damage caused intentionally or by gross negligence. To the extent permitted by law, we exclude liability for slight negligence, for interruptions of the internet or of your device, and for damage resulting from third-party payment services.

All content of the platform — texts, design, brand, software — is protected. Games are the property of their providers and are licensed to us. You may use the content only for personal, private play.

We may change these Terms for objective reasons such as legal or regulatory changes or new services. You will be informed at least 14 days before the changes take effect. If you do not agree, you may close your account free of charge.

These Terms are governed by Swiss law. The place of jurisdiction is Luzern, subject to mandatory places of jurisdiction for consumers. Complaints can be sent to support@mycasinos.ch; you may also contact the supervisory authority ESBK.