We are here to help
Contacts
Write to us about your account, payments, verification or player protection. We answer in German, Italian, English and French.
Contact Information
- Company
- Grand Casino Luzern AG
- Address
- Haldenstrasse 6
- City
- Luzern
- Postal Code
- 6006
- Country
- Switzerland
- UID
- CHE-108.361.212
- Online Concession
- 2023-A-12-E
- Regulator
- ESBK
For all requests. Please do not send identity documents by email — our team tells you the secure way.
Support
We usually answer within one business day. For urgent questions about player protection, choose the topic “Responsible Gambling”.
In an emergency or if you need to talk now: Die Dargebotene Hand, 143 — free and anonymous.
Contact Form
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