Responsible Gambling

Gambling Awareness

In casino games the outcome is decided by chance, and over time the house keeps a share of all stakes. Gambling is therefore not a way to earn money — losses are part of the game, and chasing them makes things worse.

Warning signs can be: playing longer or with more money than planned, borrowing money to play, hiding gambling from family, feeling restless when not playing, or neglecting work, sleep and friends.

Financial Control

Decide your budget before you play and set it as a limit in your account. Limits apply across all games and devices.

• Deposit limits — the maximum you can deposit per day, week or month.
• Loss limits — the maximum net loss per period; once reached, no further stakes are possible until the period ends.
• Spending control — your account shows deposits, withdrawals and results so you can see where your money goes.

Lowering a limit takes effect immediately. Raising a limit takes effect only after a 7-day cooling-off period, so that a decision made in the heat of the moment cannot apply at once.

Time Management

Time passes quickly while playing. Set a daily session time limit in your account; when it is reached, you will be logged out of games for the rest of the day.

Take regular breaks, keep a clock in view and never play when you are tired, stressed or under the influence of alcohol.

Self-Assessment

Answer eight short questions honestly. Your answers stay in your browser — nothing is stored or sent.

Gaming Breaks

A gaming break blocks all games for 24 hours, 7 days or 30 days. You can still log in, see your account and withdraw your balance, but no game starts.

A break cannot be ended early. If you feel you need more than 30 days, choose a self-exclusion instead.

Voluntary Exclusion

With a self-exclusion you block yourself from gaming for at least three months, or indefinitely. Under Swiss law, an exclusion applies to all Swiss casinos — land-based and online — and to large-scale online games of other licensed operators.

You can request it in your account under “Breaks & exclusion” or by writing to us. An exclusion can only be lifted on request after the reasons for it no longer apply; this involves an assessment by a specialist body.

Involuntary Exclusion

Swiss law obliges casinos to exclude players from gaming when they know, or should assume on the basis of observations or reports, that a player is over-indebted, cannot meet financial obligations, or stakes amounts out of proportion to their income and assets.

An exclusion can also follow a report by a specialist body or social service. Before deciding, we contact the person concerned; the exclusion is registered and applies at all Swiss casinos.

Support Organisations

Help is free and confidential. You do not need to be sure whether you have a problem to call.

• Die Dargebotene Hand

  143 143.ch

• ESBK — Eidgenössische Spielbankenkommission

  esbk.admin.ch

• SOS Spielsucht

  0800 040 080 sos-spielsucht.ch

Player Protection Information

Our social concept describes how we protect players: we train staff to recognise risky behaviour, monitor gaming patterns such as rising stakes and long sessions, and contact players early when we see warning signs.

Minors are excluded: accounts are only opened for adults after identity verification. Parents can use device-level parental controls to block gambling sites.

Questions about player protection? Write to our support team and choose the topic “Responsible Gambling”.