Frequently Asked Questions

Click “Register” at the top of any page and fill in the form: name, email, mobile number, date of birth, canton of residence and a password. Your account is opened immediately as a temporary account. To play without restrictions, complete the identity verification within 30 days — see How It Works.

Adults aged 18 or over who live in Switzerland and play from Switzerland. Persons registered in the Swiss register of excluded players cannot open an account. The full conditions are in section “Eligibility” of the Terms and Conditions.

The minimum age is 18 years. We check your date of birth at registration and confirm it with your identity document during verification. The age confirmation on your first visit does not replace this check.

No. Swiss law allows one account per person. If we detect a second account for the same person — for example with the same name and date of birth — the registration is refused or the duplicate account is closed.

The Federal Act on Gambling and the anti-money-laundering rules oblige every casino to identify its players. Verification protects minors, prevents someone from playing under your name and makes sure withdrawals only go to you. Until it is complete, deposits are limited to CHF 1’000.

A valid Swiss identity card, a passport or a Swiss residence permit. If the address on the document is missing or outdated, we may ask for a recent proof of address such as a utility bill. Please do not send documents by email — our support team shows you the secure way.

Usually one to two business days after we receive complete documents. You can continue to use your temporary account during this time, within the deposit cap. If documents are unclear, we contact you by email.

TWINT, PostFinance, Visa, Mastercard, Apple Pay, Paysafecard, Skrill, Neteller and YAPEAL. The overview on the home page shows for each method whether it can be used for deposits, withdrawals or both. All amounts are in Swiss francs.

Deposits are made from your player account with one of the listed methods, always in CHF. Before the first deposit you set a deposit limit, and until verification the total is capped at CHF 1’000. We do not charge deposit fees; your payment provider may have its own conditions.

Withdrawals are requested from a verified player account. They are paid only to an account in your own name — for example your PostFinance or YAPEAL account or an e-wallet registered to you. Additional security checks may be required by law.

The time depends on the security checks and on the payment method; bank transfers usually take one to three business days after approval. We do not promise instant payouts. The status of your request is visible in your account.

Slots (classic, video and jackpot slots), live casino with real croupiers — roulette, blackjack, baccarat and game shows — and digital table games. Browse the collections or the complete list on the home page.

Yes. The website works in the browser of your smartphone or tablet without an app. On small screens the menu moves to a bar at the bottom of the screen; your account, favourites and limits are the same on every device.

Game rules, payout tables and descriptions are available to everyone. Games themselves start only from a verified account, because Swiss rules require players to be identified. Your favourites can be saved even before that.

Use the search at the top of the page — type part of the name, a provider or a category such as “roulette”. You can also press “/” on your keyboard to jump into the search, or filter the list under “All Games”.

In your account under “Limits” you can set a deposit limit, a loss limit (daily, weekly or monthly) and a daily time limit. Lowering a limit applies immediately; raising it applies only after a 7-day cooling-off period. More on Responsible Gambling.

Open your account, choose “Breaks & exclusion” and select 24 hours, 7 days or 30 days. During the break no game starts, but you can log in and withdraw your balance. A break cannot be ended early.

In your account under “Breaks & exclusion”, or by writing to us with the topic “Responsible Gambling”. A self-exclusion lasts at least three months or indefinitely and applies to all Swiss casinos. It can only be lifted after a review — see Voluntary Exclusion.

Use the contact form or write to support@mycasinos.ch. Choose a topic so your request reaches the right person; we answer in German, Italian, English and French, usually within one business day.

Reload the page, check your internet connection and make sure your browser is up to date. If a game round was interrupted, its result is saved by the game provider and shown in your history. If the problem continues, send us the game name, the time and a screenshot with the topic “Technical Support”.